Frequently Asked Questions
Common questions about our products and services
We manufacture a wide range of billiard cues including pool cues, snooker cues, jump cues, break cues, and carbon fiber cues. We also produce cue cases, extensions, and other billiard accessories.
Yes! We specialize in OEM and ODM manufacturing. You can customize cue designs, materials, weights, lengths, tip sizes, joint types, logos, and packaging according to your requirements.
Our standard MOQ varies by product type, typically starting from 50-100 units per model. For custom OEM orders, minimum quantities may be higher. Contact us for specific requirements.
Standard production time is 15-30 days depending on order volume and customization. Shipping by air takes 5-10 days, by sea takes 20-40 days depending on your location.
Yes, we ship to distributors worldwide. We have experience shipping to over 50 countries across Europe, North America, Asia, Middle East, and Africa.
We accept T/T bank transfer, L/C (Letter of Credit), Western Union, and other major payment methods. For sample orders, we also accept PayPal.
Absolutely! We encourage sample orders so you can evaluate our quality firsthand. Sample orders are typically processed within 5-7 days.
We offer a 1-year warranty against manufacturing defects on all our cues. We stand behind the quality of our craftsmanship and will replace any defective products.
Yes, we are ISO 9001:2015 certified for quality management. Our products meet international safety and quality standards. We can provide certification documents upon request.
Simply contact us through the contact form, email (sales@grand-cues.com), or WhatsApp. Our sales team will discuss pricing, terms, and partnership details with you.